Can we substitute another staff if the staff registered is not able to attend the in house trainings?

A last-minute substitution staff is perfectly acceptable; please notify us as soon as possible of the substitution or on the day of training notify the instructor.

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1. Do I receive training hours for the trainings?
2. Can I get refunded if I am not able to attend?
3. Can we substitute another staff if the staff registered is not able to attend the in house trainings?