When I call 9-1-1, why do I get someone different every time?

Depending on the time of day you call, there may be up to 12 different Telecommunication Officers answering calls. When you call more than once about a situation, please keep this in mind, as there is a very good chance you will be speaking to a different operator the second time around. This operator will need to ask you about your situation again, as they need to make sure the call is handled appropriately.

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1. When should I call 9-1-1?
2. What if I call 9-1-1 for something that is not an emergency?
3. Why do I have to give my location when calling? Don't you know where I am?
4. Why does the operator keep asking me questions? If they just sent the police, they would find out all they need to know.
5. Can a disconnected cell phone call 911?
6. What should I do if I call 9-1-1 by mistake?
7. When I call 9-1-1, why do I get someone different every time?