Program Manager

Greensburg, PA 15601

Full-time

Salary: $38,000.00 /year

Position: Program Manager

Classification: Full-Time, Exempt

Hours: 37.5 hours/week

The Programs Manager provides and coordinates program and personnel management for assigned agency and program activities.

Education/Training/Experience

Minimum: Master’s Degree in social services/psychology.

Preferred: Master’s Degree in social services/social work and 5 years progressive management and/or supervision experience in a non-profit setting.

The major responsibilities of the Program Manager are as follows:

Personnel Management/Supervision:

• Provide direct supervision of assigned agency programs, including reviewing timesheets and expense reports, conducting performance evaluations, and other supervisory tasks as appropriate.
• Participate and/or make recommendations regarding the hiring process.
• Facilitate internal communication with employees regarding agency policies, work schedules, etc.
• Review and approval of employee leave requests and management of flex-time and other scheduling.
• Maintain and develop agency personnel and other forms.

Program Management/Development:

• Provide program planning and overall program supervision.
• Monitor program financials on at least a quarterly basis; review program financial statements with program heads and other program staff.
• Develop, revise and evaluate program policies, forms and procedures.
• Facilitate and participate in formal and informal staff/department meetings.
• Conduct program planning/development and interpretation of overall program objectives.
• Advise employees on problems related to the overall delivery of services.
• Review and distribute program reports to funding sources.
• Function as the primary point of contact for public education activities.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

• Must have knowledge of program and personnel management at a level generally acquired through 5+ years related experience.
• Must have a working knowledge of mental illness and experience working with people with disabilities.
• Must have high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacy.
• Must be able to interact and communicate effectively with individuals at all levels of the organization.
• Must have extensive working knowledge of word processing, spreadsheet, database and presentation software.
• Work requires continual attention to detail in composing, typing and proofing materials, establishing priorities and meeting deadlines.
• Must be able to work in a fast-paced environment with demonstrated organizational skills needed to juggle multiple competing tasks and demands.
• Work requires a working knowledge of business procedures/practices and an excellent command of the English language.
• Analytical ability is required in order to gather and summarize data for reports, find solutions to various administrative problems, and prioritize work.