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The Department of Veterans Affairs (VA) has once again achieved high scores when it comes to patient satisfaction, according to the independent 2013 American Customer Satisfaction Index.
The 2013 ACSI assesses the satisfaction of Veterans who have recently been patients at the VA. Since 1994, the ACSI has been a national indicator of patient evaluations of the quality of goods and services, including health care, available to U.S. residents. They review customer feedback for both the public and private sectors.
The ACSI shows how patients evaluate us at the VA and identifies which activities have the greatest impact on their perception of the quality of care the VA provides.
"In addition to showing us what we’re doing right, the survey also shows us where we could be making some improvements. We can use this important information to prioritize our future efforts to deliver the highest possible quality of care to our Veteran patients," according to a VA press release.
Some highlights from the survey:
VA officials will use the feedback to guide their actions as they strive to make improvements in these areas.
As the 2013 ACSI survey results suggest, VA medicine is hitting many of the benchmarks to continue to be a patient-centered system dedicated to providing the best care possible to Veterans. America’s Veterans deserve nothing less.
For more information about VA health care visit http://www.va.gov/health/