Quality Management

DS Quality Management Plan

The mission of the Westmoreland County Quality Management Plan is to continually improve the administration of quality of developmental services to the citizens of Westmoreland County. The importance of data-driven decisions is emphasized and quality improvement occurs through the Plan Do Check Act methodology.


Pennsylvania Office of Developmental Programs Quality Assessment and Improvement Process

The Office of Developmental Programs (ODP) Quality Assessment and Improvement (QA&I) process is designed to conduct a comprehensive quality management review of county programs, Administrative Entities (AE), Supports Coordination Organizations (SCO) and Providers delivering services and supports to individuals with intellectual disabilities and autism spectrum disorders.

The mission of ODP is to support Pennsylvanians with developmental disabilities to achieve greater independence, choice and opportunity in their lives. ODP’s vision is to continuously improve an effective system of accessible services and supports that are flexible, innovative and person-centered. This QA&I process is one of the tools that ODP uses to evaluate the current system of supports and identify ways to improve it for all individuals.

As part of ODP’s quality management strategy, this QA&I process has been designed to be comprehensive, standardized and measurable. The QA&I process is intended to:
• Follow an individual’s experience throughout the system;
• Measure progress toward implementing “Everyday Lives: Values in Action;”
• Gather timely and useable data to manage system performance; and
• Use data to manage the service delivery system with a continuous quality improvement approach.

Additionally, the QA&I process is used to demonstrate AE outcomes in the AE Operating Agreement, collect data for the Consolidated and/or Person/Family Directed Support (P/FDS) waiver performance measures and validate that SCOs and Providers comply with 55 Pa. Code Chapter 51 or Chapter 6100 regulations, as promulgated, federal and state requirements and the current Provider Agreement for Participation in Pennsylvania’s Consolidated and P/FDS Waivers (Provider Agreement).

ODP maintains responsibility for carrying out the QA&I process for all AEs and SCOs. ODP delegates the authority to carry out the Provider QA&I process to the AEs. The comprehensive quality management review will be accomplished using a combination of self-assessment, desk review, onsite review, corrective action, Plan to Prevent Recurrence, and quality management plans.

Beginning July 1, 2017, ODP will introduce a new approach to conducting QA&I statewide with 100% of AEs, SCOs and Providers. The new cycle will occur over a 3-year period with each of the entities receiving ODP Quality Assessment & Improvement Process
a full QA&I review at least once within that period. All QA&I activities will stem from the completion of a self-assessment, which will be used to inform the desk and onsite review processes as well as improvement and technical assistance activities in the interim review period which are the 2 years of the QA&I cycle when the onsite review does not occur. At the start of each year in the cycle, ODP will inform those entities selected for onsite review.

Independent Monitoring for Quality (IM4Q)

This program is a part of the Office of Developmental Programs' quality management process guided by the values and principles of everyday lives. The IM4Q program utilizes independent monitoring teams to interview children ages three and over, and adults supported by the Office of Developmental Programs and their families. The IM4Q focuses on the quality of services and supports and organizes the information collected into the following categories:satisfaction, dignity, rights and respect; choice and control; relationships; and community involvement. Information from IM4Q is analyzed at a state and local level to evaluate the need for changes to the Office of Developmental Programs services system. View the most recent Westmoreland County IM4Q report developed by the Institute on Disabilities. Continue to full IM4Q page