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Quality Management
DS Quality Management Plan
The mission of the Westmoreland County Quality Management Plan is to continually improve the administration of quality of developmental services to the citizens of Westmoreland County.  The importance of data-driven decisions is emphasized and quality improvement occurs through the Plan Do Check Act methodology. 


Documents

Westmoreland County BH / DS Advisory Board Evaluations
Westmoreland County Behavioral Health / Developmental Services (BH / DS) administrative office has developed a standard protocol for conducting the BH / DS Advisory Board Evaluations. Each year, in accordance with the Mental Health Act, outpatient is reviewed and two other services are selected for review on a cyclical basis. The standard protocol consists of: identifying three providers; requesting completion of a questionnaire by the provider; establishing an evaluation team which includes representation from the BH / DS Advisory Board, county administrative office, case management, advocacy groups and a consumer or family member.

The evaluation team process is conducted in stages. The county representatives review charts / records of consumers in the service. During the on-site visit, the complete team then reviews policies and procedures, the completed questionnaire, conducts interviews with staff, tours the site and provides the agency with feedback, recommendations and suggestions based on the information gathered.